[Resolved] Shoppersstop.com — refund not done | |||||
Ordered cloths on shoppers stop portal. Got wrong size. Returned. It is more than a month. They are not refunding the amount. Reached customer care multiple times. They are no better than an automated voice machines. Issue is not resolved. Refund money goes to shopper stop wallet after multiple calls. They are not refunding the money from the wallet to bank. I think rbi should stop these wallets and indian govt. Should control the online e-commerce transactions. My money is stuck with shopperstop and they are not refunding. Was this information helpful? | |||||
Nov 1, 2018 Complaint marked as Resolved ShoppersStop.com customer support has been notified about the posted complaint. Verified Support Sep 17, 2018 ShoppersStop.com Customer Care's response We regret the inconvenience. Please share your order number to look into the matter.
Verified Support Oct 01, 2018 ShoppersStop.com Customer Care's response We are awaiting order details to look into the matter.
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 2 Comments | |||||
Comments
Hi my complaint is not resolved yet they send me email that they wil upadate me reagarding my compalint of fasttract reflex band but yet its it not solved plz soleved its fast or else i have to take other action regarding ur marketing
Reply
I had ordered 4 items from Shoppers Stop out of which 2 items were returned due to fit issues. Those two items were picked up separately. For one the refund process started and they refunded the amount also but to a wrong account number. And for the other item the product has reached and received by them but refund process has not been initiated. I have made several calls and emailed but they just keep asking for some more time. So giving my complaint here and hope to get it resolved asap.
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