[Resolved] Shoppersstop.com — refund not received for product returned

Jeena T

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400608
Website:	Shoppers stop

I had bought talking batman toy through ss online purchase but sadly, the product delivered was some aquaman.

I had initiated a return request with refund in my ss wallet. The product was collected and i was handed the pick up receipt on 4th of august. The product has reached the warehouse and passed quality check is what i was told. It has been so many days now no refund has been made till now.

I have been calling the customer support team and they have been giving me false assurances that they will get back to me within 24 hours. I have been following up everyday since 19th august and nobody has bothered to get back to me.

I have also sent emails to the customer support team but no one has replied.

I have been doing online shopping from so many retailers like myntra etc. My experience has been great. But with ss i am facing so much trouble and nobody from the shoppers stop customer service team seem to care about it.

Really disappointed!

Was this information helpful?

No (0)

Yes (0)

Sep 30, 2018

Complaint marked as Resolved

ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

ShoppersStop.com Customer Care's response We have processed refund for the said item. We regret the inconvenience..

Related ShoppersStop.com reviews

View all 714 ShoppersStop.com Reviews

Comments

007phoenix

from Pune, Maharashtra

Jeena the customer care agents are sadists. When i called them to tell my grievance, the girl on the phone started laughing. "I told her is this a joke." I called as well as wrote to customer care on Saturday August 25, they said give us some time we will get back. As of today, i have got no response. I am only following up with the courier company, in fact the courier company was more helpful then the shoppersstop agents.