[Resolved] Shoppersstop.com — return not picked up

 
2 Reviews
India
 chanchari malviya on May 22, 2019
Since past 15 days i am trying to return an order. For which the pickup is not arranged till date.. Every second day i speak with the executive and put mails but they promise to get it picked up in next 48 hours and this keep on repeating again and again.. The courier is lying since past 15 days for the pickup, but just opp to what is promised, no one comes for the pickup..
Its clearly mismanagement of the people.. I want the returns to be arranged immediatly!!
Complaint marked as Resolved Jun 3, 2019
resloved

Complaint Status


[May 22, 2019] ShoppersStop.com customer support has been notified about the posted complaint.
Updated by chanchari malviya, May 22, 2019
the order no.( protected)
Despite of getting such a delay in the responses and false promises done, I was quite patient enough but I am tired of getting such false promises by the agents ... Every day waiting for the returns is so annoying .. and Iam sure the same will happen for with the refunds too ... Had such a good repo of Shopperstop, but seems I will never shop again online with them now !! Very disappointed ...
Verified Support
ShoppersStop.com Customer Care's response, May 23, 2019
We regret the inconvenience caused to you. We are urgently arranging for the pick up. We shall keep you posted on the status.
Updated by chanchari malviya, May 23, 2019
It was promised to me the product will be picked up by today but the same things have happened !! In spite of being clear with the agent that I wont be available after today for a month, I haven't received any message .. and no pickup guy is arranged !! I wonder how you guys manage to send the (C.O.D) products to the customer in one and half day, mentioning it would take 15 days but for the same address, same courier guys, the pickup cannot be arranged for 16 days ?? Following up, putting mails, talking to an agent is completely useless ...
They talk like an automated machines !! Now I have to trouble someone to be present to give you guys the order, whenever you people are able to arrange a small pickup ... Arrange the pickup at earliest its no big deal for you people to arrange a courier guys and you guys know that ! Also after this please refund the amount on time and to MY BANK only ...
I am so disappointed with the services .. Arrange it at earliest !!
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Comments

It was promised to me the product will be picked up by today but the same things have happened !! In spite of being clear with the agent that I wont be available after today for a month, I haven't received any message .. and no pickup guy is arranged !! I wonder how you guys manage to send the (C.O.D) products to the customer in one and half day, mentioning it would take 15 days but for the same address, same courier guys, the pickup cannot be arranged for 16 days ?? Following up, putting mails, talking to an agent is completely useless ...
They talk like an automated machines !! Now I have to trouble someone to be present to give you guys the order, whenever you people are able to arrange a small pickup ... Arrange the pickup at earliest its no big deal for you people to arrange a courier and you guys know that ! Also after this please refund the amount on time and to MY BANK only ...
I am so disappointed with the services .. Arrange it at earliest !!

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    Shoppersstop.com - return not picked up