Shopype — till now I am not getting my mobile redmi note 8

I have ordered redmi note 8 on 29 october 2019 online payments throgh phone pay rs 9499 still shopype has not confirmed for my mobile delivery. Also his toll free number [protected] not working.. Also his shopype site not working.. So please help me for my refund amount.. And inquires about the shopype his froued site..? So please help me for my mobile or refund amt...

My order id 3070