Shotformats Digital Productions — pending reimbursement of iphone claim

Address:Express Zone, Malad East, Mumbai, Mumbai City, Maharashtra, 400064

I have submitted my iphone 6 and all the required documents to the shotformats malad office in-person, way back in august 2019. I received the mail confirmation of my claim being accepted & subsequent payment to be made to me of rs. 17099 on 23 aug 2019, in 15 working days.

After those 15 working days, i have followed up atleast 15 emails & 20+ calls (With waiting time of atleast 30 min every time), but i am still to receive the reimbursement of the insurance claim.
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    Shotformats Digital Productions Phone
    +91 11 4160 6174 [New Delhi]
    +91 22 6614 7000 [Malad East]
    Shotformats Digital Productions Address
    A Wing, 4th Floor - 406/407, Express Zone, Western Express Highway, Malad East, India - 400097
    View all Shotformats Digital Productions contact information