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Shppvalley — payment problem

I have ordered a ring on shopvalley.in on 5/3/18, i have made the payment of rs.399 through bhim upi from the site of shopvalley to razorpay. Money has been deducted from my account but there is no confirmation message or email was received. I have complaint about this to shopvalley but no refund is provided. I have called many times to shopvalley workers. But they always said that to wait for some time. Today is 13 march but no refund is provided from there side
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hi dear sir/madam
i have ordered Gravity Defying Wall Climbing Racing Car-2nos on March-9 at 9:38PM but i still receive and msg and order from ur side

Transaction ID: [protected]

Reference NO: IGAKRVEJV4

Debit Account :[protected]

Reference NO: [protected]

Amout : 478

Mobile No: [protected]

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