[Resolved]  Shree Maruti Courier Service — rude executives and products not delivered

Address:

324008

I was supposed to receive my "pre paid" package today at around 2-5 which i specified but the delivery boy arrived at around 12:50 noon and since i am a student i was not able to attend (2) call. I called the delivery boy 5-6 time at around 1:20 but he did not receive my call. Then i got a call later telling me to come and receive the package from main delivery centre which is extremely far from where i live. I contacted the customer service representative as the delivery boy was extremely rude and the service was reluctant to give me my package but the customer care was not too helpful the rep who answered the phone went into her long drawn out scripted answer. I asked to speak with the executive in kota and after waiting on hold she gave me a number. When i contacted the executive there (Ram something) he was extremely rude and told me that my package would not be delivered to me!! First and foremost, i am paying for the service the person’s job to listen to my problem but i kept being cut off and interrupted. The courier person had decided not to help me and had been unfriendly this is unacceptable.

Order number : [protected]