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Shri Sai Baba Sansthan Trust Shirdi — room accommodation in sai ashram bhaktiniwas

We went to book a room in bhaktiniwas ashram and we're given the form at 9 : 40 pm. We filled in the details and got the token number 131 today 01 june 2019. But when we went to the counter we were asked to replace the name of my husband with my name as he was not present at the counter
I did so but then i was refused to give the room reason being there was a cutting on the form
Is this right? This must be humiliation
We were then given the form for the locker and not the room
Really disappointing.
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    Sai nath bhatiniwas ashram, Shirdi

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