Shriram City — Not getting the closure letter

Address:	Shriram Housing Finance Limited, Level 3, Wockhardt Towers, East Wing, Bandra Kurla Complex, Mumbai - 400051
Website:	www.shriramhousing.in

I am jatin fro Ahmedabad. I have requesting the documents relevant to closure of my loan in Shriram Housing Finance Limited in month of October 2021. As per compny policy 21 days / 30 days time is required to provide the documents but it's almost 1 yr over but till now i am not getting the documents (closure letter). For this documents i have requested to Ahmedabad branch manager, ho (mumbai) and i have highlighted the issue to customer compalaint cell of SHFL. Due to not providing the documents from their end i am paying the high interest for my home loan.