Shriram City — personal loan service complaint

Address:

500047

I have got a call from on of your office (Shivam road branch, hyderabad) stating that i am eligible for a personal loan on the basis of my previous loan payment criteria.in the beginning i hesitated for that but after getting number of calls from your people, i have submitted my documents in the last week of november. Since then there was no proper follow up from you people. Initially they told that only my documents are enough to get 40k loan. After submitted the documents, they asked for a guarantor and told that 40k is not possible and i should go for 1lakh. Still i agreed and arranged the guarantor documents. No one contacted me and i was unable to contact them. The documents are with me for 3 days and finally they asked to send the copies. After that they told that the file was under login stage and the people were completely irresponsible. There was no proper trials to get the guarantor documents and the signature. Every time the executive is telling that the guarantor's office is very far and he will not travel there to collect the documents. He wants the person should be at home and he is unable to go in time to get the signatures. When i call them, the executive is talking very rudely and threatening me that "if i want loan, i should arrange the signature from my end". When i tried to call the next official there, he is also in complete support of his staff and telling that his executive will not go to the office and he only goes to the residence. Today they called and told that i will get only 60k not 1 lakh. They are telling that 1lakh will be given only with government job guarantor.in such case, why they told me that any guarantor is ok? After 1 month of submitting the documents, why your people are misguiding me? The staff is completely irresponsible and no proper information with the staff. It is completely a very very poor service.