[Resolved]  Shriram City — Two Wheeler finance

Address:

Chennai, Tamil Nadu

I had purchased Hero Maestro from Adinath Motors in West Tambaram, and chose to avail two wheeler finance from shriram city Against my better judgement and poor reviews about this company and its running capacity, i went ahead with the process and was asked to submit 6 cheques for the ECS process. My Initial EMI was dated on 7th of every month and i was waiting for them to deposit my ECS cheque on that day. When i saw nothing happened for the next three days i phoned their customer care and reported this issue. The Customer care people told me that the first cheque will take time to be deposited and i should wait till 15th of the same month. And nothing happened even after 15th, so i called the customer care and raised the complaint for which they gave similar reasons and asked me to wait for few more days. After 20th, their local branch people called me 3 times and said that 1. Cheque bounced 2. Cheque did not pass 3. There might be signature mismatch and i should pay them Cash instead. I replied back telling them, that i will pay cash only if they return my cheque. But since then i am receiving calls from them frequently only asking me to pay cash and no intention of returning the cheque. This is very poor and horrible customer experience from this company. I am at loss as to what needs to be done to find a solution.