Shushrusha Hospital — inpatient: medicines procurement

Patient name: mr. Paradkar. Room no. 511

Relative of the patient has to procure medicines required for the patient. This system is very inconvenient rather inefficient and should be handled internally by the hospital.
We have opened an account with the pharmacy below under the impression that the procurement then will be taken care of by hospital staff. But despite that we were told to fetch the medicines stating that the responsibility lies with the relatives. I am not sure the purpose of opening the account in that case.
I also wonder if for any reason the relative is not present with the patient, would it mean the medicine/s required for the patient will not be administered to him/her?

Awaiting your response. Please free to call me should you require any clarification.