Siemens — A problematic Fridge

Address:

Mumbai City, Maharashtra

Dear Sir, Here with I have attached the details of the Refrigerator please look into the matter as soon as possible Priya Alphonso DETAILS OF THE REFRIDGERATOR Model: KV30V6001N, Siemens Customer’s Name: Ms Priya Alphonso, [protected] Colour: White Dealer: Asiatic Electric trading Co./ Contact num:[protected], [protected] Bill No: 44372 Purchased on: 6/12/2002. Installed and demo on: 10/12/2002, Engineer- Pramod, Job card: 47841 REPORT OF REPAIRS 16/09/2003, Engineer Name- Mishra, Cooling problem, cooling checked. 18/12/2006, Engineer Name- Bhandari, Job card-C/148080, Compressor Jam pressed, Gas leaking, Taken for repairs. Ramesh changed the IC panel and some repairs and the fridge kept working and stoping frequently and we had his number so we contacted him 13/05/2010, Engineer Name- V. Ramesh, Job card – C/234658 01/11/10, Engineer Name- Mr Gangesh, M/C not repairable, Gas leakage. 22/10/2011, Engineer Name- Bhagat, Tech no. 404, Invoice no. 273010 ( who peeled out the metal saying it is rusty) Contact Num: Ramesh: [protected] Milind : [protected]. Vilas: [protected]. Siemens of which we contacted: 56943810/ 55518080 We Contacted Vilas and Milind several times they only assured verbally but no action was taken Personally visited: Siemen’s office at Andheri Mehta Estate and met Vanita, she assured us that she would look into the matter and refer the matter to Ronald who was then busy in the shifting of the official premises, She said he would contact us latter, but she failed to and things lapsed. Customers expectation: Siemens fridge has a long life span, Company is reputed and having a high demand in market. Disappointment: Manufacturing defect and hence this model could not survive in the market, Inefficient/ not skilled and qualified Engineer deputed by the Company, Absolutely bad service provided by RBS. I Hereby request you to kindly replace my refrigerator as we are not to be the victims of manufacturing defects and the fridge was a problem in the first year of purchase Ms Priya Alphonso