Siemens Home India — chimney not functioning

Address:

Mumbai City, Maharashtra, 500058

I would like to complain about the chimney purchased by me a few months back. I have complained regarding the functioning of this chimney from day 1 and it seems like no solution is available.
It is not useful for indian foods and the purpose of having this contraption is not to have fumes going all over the kitchen and hallroom. It does not serve the purpose for which it has been installed. Moreover every third day i need to clean the filters (Dishwasher) as otherwise oil drops drip over the stove. The steel coating in these few moths is also wearing off. I would like a replacement with a chimney suited for indian food.
This was my first condition when i spoke to your sales team before buying this model.
Previously i have used a siemens chimney for 15 years and have been satisfied with it and thats why i ventured to buy from siemens.
Please look into this and solve my issue.

Kind regards
Alpa pereira
3a 101 greenacres lokhandwala complex andheri west mumbai
400058
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