[Resolved]  Siemens Home India — continuous problems with siemens washing machine

Address:

Kannur, Kerala, 670102

I have continuous problems with my washing machine since may, 2018. Once it was repaired for replacement of water pump in may, 2018. Afterwards power module, then sensor.in the intervals i could use it for very few days.
Recent visit by your technician suggest a another replacement of power module, which was replaced very recently as 14.7.2018 at a cost of rs.7500.00, which means, i have to pay similar amount within a span of 1 month. Do you think a common man will be so foolish to spend rs.15000.00 for repair of a washing machine?

Your service people have found out the reason as high voltage for both breakdown. If your equipment is so weak to absorb the voltage fluctuation, the company must be well aware of
The fact and the equipment must be protected with some device to absorb power variation, or atleast advice costumers the risks. Even a small refrigerator manufacturer is aware of this, and they supply or advice to install the required device. It is a known fact that electricity supply in kerala is highly
Vulnerable, and siemens do not know that.
This is the third time you are suggesting replacement of module. Other repairs like drum replacement was also done on the machine and until now i have spent more than the cost of the machine.
In the circumstances, do you think it is feasible to spend on another module?

Therefore, my request is to replace the defective part without any cost and pay me adequate compensation for my sufferings for the last 4 months, before it gets vide publicity and legal proceedings

All relevant documents are attached herewith.

Thanking you,
Yours faithfully

C t mohammed ameer,
Karunya,
Near saidar palli,
Thalassery-670102,
Kerala, india
Mobile: [protected]