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Siemens Home India — Dishwasher Issues

Dish washer purchased & installed on 28th June 2020.
Service order no [protected] dated 8th August 2020. Location Surat.
Dish washer showed error & complained launched with customer care.
Technician visited & concluded the heat pump & power module needs to be replaced.
Parts not available at service centre, hence requested from Ahmedabad.
Even not available at Ahmedabad, hence informed us that the parts will come from Bhivandi to Ahmedabad.
Parts recd on 26th August, but technician says now the problem is with Drain Pump. It will reach Surat no 27th August.
Drain Pump not recd till 6 pm om 27th August.
Very poor response from Service franchisee & giving false promises for repairing .Manager do not receive calls and do not call back.
Needs immediate refund money of Dishwasher due to
1.failure in 41 day of installation,
2. poor response from service franchisee
3. Non availibility of Parts.
Dishwasher Issues
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Aug 28, 2020

Complaint Status

Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2020
Siemens Home India Customer Care's response
Dear Bhadresh Gandhi,

We regret the inconvenience caused and have forwarded your details to our concerned team. They’ll reach out to you at the earliest to resolve your issue. We appreciate your cooperation in the meantime.

Regards,
Siemens Home Appliances Team
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    Siemens Home India Phone
    +91 22 6751 8000
    Siemens Home India Address
    Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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