Siemens Home India — Dishwasher Issues
Dish washer purchased & installed on 28th June 2020.
Service order no [protected] dated 8th August 2020. Location Surat.
Dish washer showed error & complained launched with customer care.
Technician visited & concluded the heat pump & power module needs to be replaced.
Parts not available at service centre, hence requested from Ahmedabad.
Even not available at Ahmedabad, hence informed us that the parts will come from Bhivandi to Ahmedabad.
Parts recd on 26th August, but technician says now the problem is with Drain Pump. It will reach Surat no 27th August.
Drain Pump not recd till 6 pm om 27th August.
Very poor response from Service franchisee & giving false promises for repairing .Manager do not receive calls and do not call back.
Needs immediate refund money of Dishwasher due to
1.failure in 41 day of installation,
2. poor response from service franchisee
3. Non availibility of Parts.
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Aug 28, 2020
Siemens Home India customer support has been notified about the posted complaint.
Aug 28, 2020Siemens Home India Customer Care's response Dear Bhadresh Gandhi,
We regret the inconvenience caused and have forwarded your details to our concerned team. They’ll reach out to you at the earliest to resolve your issue. We appreciate your cooperation in the meantime.
Siemens Home Appliances Team
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