[Resolved]  Siemens Home India — poor after sales service of washing machine, complaint no.[protected]

Address:

Ahmedabad, Gujarat, 380015

Dear sir,

I have purchased a siemens fully automatic washing machine on 21.10.2014 from vijay sales, ahmedabad, gujarat and the same was installed on 23.10.2014.

The model no. Of the machine : wm10k1601n/01
Serial no.[protected]

I never got any phone call for annual maintenance contract from your representative / company when the warranty of the machine expires.

It was a rude shock for me, that many of the manufacturers contacting their customers encourage them to go for annual maintenance contract, which will enable the customer to have a good customer satisfaction and nurture the loyalty towards the brand. As all the data of the customer is readily available within your system, but i believe it is a lukewarm attitude of your service team to create awareness about amc.

I had a problem with this machine accordingly, i lodged a complaint through online on 11.11.2017 regarding water leakage and rusting of parts due to water leakage.

Your authorised representative visited my home on 13.11.2017. The problem is mainly due to the poor training given your representative while installing the machine. He never advised us to clean the machine with some liquids with every three months, as advised by your representative on 13.11.2017.

Your representative suggested some parts replacement. Accordingly, i agreed for the same. It is understood that the parts are not readily available with your ahmedabad office and the same is to be couriered from mumbai? What is the inventory management system? It is really very poor. More than ten days are over, not yet received any solution. It is really a pathetic situation, what your customer is put into by your esteemed organisation.

I enquired about, to go for annual maintenance contract. It is understood that the company is not willing to provide amc? The reason is that it is out of warranty. Do you not required any customer loyalty? Are you only bothered about sales? Are you contacted the customer before the expiry of the machine warranty for amc? Think about this issue holistically, rather than academically.

I called the call centre on 21.11.2017, for further triggering of this complaint. They have assured me that the same will be sorted out yesterday itself. Nothing is updated in their website regarding complaint. Sorry state of affairs of a reputed organisation. I don't know how many days i have to wait for resolving this complaint. Really disappointed and frustrated.

Request indian consumer complaints forum to take up the matter with the company.

Regards

Uday nambiar
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