[Resolved]  Siemens Home India — siemens washing machine

Address:

Bangalore, Karnataka, 560079

I have lodged a complaint on 03.11.2017 that the machine is not working. The complaint#[protected]. Till today the machine is not repaired. They have removed the parts. I spoke to technician head pradeep & the technician karthik. Till today it is not repaired. After speaking to the technician head pradeep, its of no use. They are not picking the call & no response from their end. Technicain karthik said the shock observer is not working. He said he will do it the very next day. I have called customer care many times but prathibha is not responding properly. She is not updating the status also. She just keeps the call on hold & many times she have disconnected the call. I just don't understand that is this the way how people work? & none of them have the responsibility to resolve the problem. The people who are working there are so irresponsible & they don't have the commitment towards the organization. If the people are not well-organized in their work, they are not fit for the organization. I requested them many times to repair the machine. They said they will do it in just one day. But now it is more than 18 days. I want my machine to be repaired on priority.