Siemens Home India — siemens washing machine

 
1 Review
 Tejaswini Mudi on Nov 20, 2017
I have lodged a complaint on 03.11.2017 that the machine is not working. The complaint#110030338. Till today the machine is not repaired. They have removed the parts. I spoke to technician head pradeep & the technician karthik. Till today it is not repaired. After speaking to the technician head pradeep, its of no use. They are not picking the call & no response from their end. Technicain karthik said the shock observer is not working. He said he will do it the very next day. I have called customer care many times but prathibha is not responding properly. She is not updating the status also. She just keeps the call on hold & many times she have disconnected the call. I just don't understand that is this the way how people work? & none of them have the responsibility to resolve the problem. The people who are working there are so irresponsible & they don't have the commitment towards the organization. If the people are not well-organized in their work, they are not fit for the organization. I requested them many times to repair the machine. They said they will do it in just one day. But now it is more than 18 days. I want my machine to be repaired on priority.

Complaint Status


[Nov 20, 2017] Siemens Home India customer support has been notified about the posted complaint.
Siemens Home India Customer Care's response, Nov 21, 2017
Dear Tejaswini Mudi,

We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly.

With Regards,
Siemens Home Appliances Team
Siemens Home India Customer Care's response, Nov 22, 2017
Dear Tejaswini Mudi,

We regret the inconvenience caused. Kindly share your contact and location details here so that your issue can be looked into on an immediate basis.

With Regards,
Siemens Home Appliances Team
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