[Resolved]  Siemens Home India — Washer dryer - issue resolution only at the mercy of the branch

Address:Chennai, Tamil Nadu

Hi

I am totally frustrated about the service that i get from siemens customer care. I had a problem with a brand new washing machine. I called up the customer care to complain against issue with the washer dryer. The technician visited &said that we need to replace some board. And i am waiting for almost 20 days & still the issue is not fixed. I have made couple of call to the customer care too & i don't get any responsible answer either from the branch or the customer care on when i will get the spare parts.

Customer care tells me that there is no escalation matrix & we are at the mercy of the branch only against whom i had made a complaint couple of days back.

I need some senior manager to call me & answer i'd i am at the mercy of the branch i don't have to spend so much to buy your product. I need the escalation matix or call from a person who has better control over the branch. And also the standard sla to get the spare parts.

Pls note that i have not bought ifb just because the customer service is really worst. Now i see that siemens is more worst without even having an escalation matrix & the information on when the spare parts will come.

My name is judy & my registered mobile number is [protected]
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Nov 10, 2016
Complaint marked as Resolved 
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2016
Siemens Home India Customer Care's response
Dear Judy,

We regret the inconvenience caused. We have escalated your complaint. Please be assured the issue is being looked into.

With Regards,
Siemens Home Appliances Team
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Comments

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