[Resolved]  Siemens Home India — washing machine

Address:

Ahmedabad, Gujarat, 380005

SUBJECT: NON WORKING OF WASHING MACHINE DESPITE REPEATED FOLLOW UP
REFERENCE : Compliant ID: [protected]/[protected]
Dear Sir
Complaint for non-functioning of machine was made on Toll Free Number :[protected] for repair of machine was made on 8th, March, 2018. Followed by repeated mail on Email ID service.[protected]@siemens-home.BSH-Group.com.

SUMMARY OF REDRESSAL/NONREDRESSAL OF COMPLAINT:
(1) On 11th March, M/s Siemens send a technician who told that there is SCALE DEPOSITION. Technician sold SCALE remover and did not even checked the machine. It was categorically asked whether Spares for Model No. WM201517N/16. On this Technician told that machine has no problem only scale has been deposited.
(2) On reporting the issue at toll free number one new person came and told PUMP is not working.
(3) Pump was installed after 20 days by a new technician but he could not made the machine functional and CARBON is out.
(4) After 10 days a new technician came and replaced CARBON, but could not made the machine functional
TILL this M/s Siemens has charged Rs. 9000.00 (Rs. 6500+600+800) in phases
(5) Now M/s Siemens toll free respondent is saying that COMPLETE CIRCUIT IS TO BE REPLACED AT A COST OF RS. 5000.00, but not ensuring whether machine will be made functional or not.
(6) On sending mails on mail ID: service.[protected]@siemens-home.BSH-Group.com, following response is being sent in each mail and never a clear picture as to whether machine will be made functional or not. ( ANNEXURE-I)
Quote
We can understand the frustration caused to you by now and hence, we are escalating your request to our concerned department to expedite the case
Unquote
After 02 months after charging such an hefty amount of Rs. 9000.00, I think, each time a new story is being propagated to earn more Money by M/s Siemens Ahmedabad. Details of complaints are attached as ANNEXURE-I

May please look into the services rendered by M/s Siemens and resolve the issue of non-functioning of Siemens Watching Machine. Hoping, for early resolution of complaint.

Archana Singh
Address:
8, DevMangalya Bunglows
Motera Ahmedabad
M-[protected]/[protected]