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[Resolved]  Siemens Home India — washing machine complaints

Hi,

This is to bring to your notice about the pathetic performance of siemens washing machine iq300-7kgs bought from your dealer sathya agencies in year 2016. Bill no

This machine is not even 3 years old but there have been frequent complaints despite "excellent maintenance" by people at home.

We had also signed for an annual maintenance contract (Amc) with an authorized service centre basis advise from siemens. This amc valid till 2021.

Now that i am totally disappointed with supply of defective product & also inability of your authorized service centre folks despite repeated complaints. Even worse is total apathy & abuse by your service centre personnel.

I would either want a clear problem solution or replacement of this defective product with immediate effect. For any ignorance of this complaint i am left with no other option other than to file a case against your organization in consumer court as well as claim for stress related emotional trauma.

It may be pertinent to note that we had used a siemens washing machine prior to this which had very few complaints...

Please advise?

Thx and rgds

Ganesan
[protected]
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Complaint marked as Resolved Jul 1, 2019

Complaint Status


[May 29, 2019] Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Siemens Home India Customer Care's response May 30, 2019
Dear Ganesan Seshan,

We apologize for the inconvenience caused to you. Certainly, this is not the kind of experience we would want our customers to have. We have escalated your complaint. Our customer service team will contact you shortly.

Regards,
Siemens Home Appliances Team
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    Customer satisfaction rating
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    Siemens Home India Phone
    +91 22 6751 8000
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    Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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