[Resolved]  Siemens Home India — Washing machine mother board & motor complaint

I have parched Siemens washing machine from Nandilath G Mart Thrissur Kerala on 1 st march 2012. Approximately 20 days back my washing machine was not working and I registered the complaint. After 2 days service person came and checking the machine told its mother board is complaint . It's cost was around 9000/. I told him to repair the same. After a week he came with board but he couldn't repair same since mother board model was wrong. After a week he came with another mother board but could't repair the same telling that motor was burned. I was really shock to hear that within 3 years I have to invest more than 15000/ . I was using IFB before this and it lasted more than 12 years. Now I regret for this wrong choice of buying Siemens . I have recommended your machine to some of my friend and believing me they have bought the same. If something happens to their machine I don't know how to face them. I hope you will do some justice to me by discounting the spare parts bill. Sajive Manjila Mobile. [protected]. Mail. Sajive @ manjilas.com
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Complaint marked as Resolved 
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2015
Siemens Home India Customer Care's response
Dear Sajive Manjila, We are sorry to hear about your experience. We have escalated your complaint. Our customer service team will contact you shortly. With Regards, Siemens Home Appliances Team
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Comments

The siemens washing machine not having life not more than 3 years is shocking . The service person couldn't find out the mistake after 2 visit.
I have also purchased Siemens Washing Machine (Fully Automatic WM10 Series) in year End of 2014. From past two weeks it is not working. Lodged a complain to the service centre. Service Engineer confirming the failure of PCB and replacement cost would be about 8000/-. No guarantee of mother board and other operation of m/c even after replacement from Siemens. Highly pathetic situation.

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