[Resolved]  Siemens Home India — washing machine/repairs not completed - no response from customer care

Address:

602024

Please find below the summary of my compliant

Issue reported: 4th august 2017
Technician arrived and resolution provided: 2nd september 2017
Gap of one month from the date issue was reported to the date the resolution provided

Issue again reported since resolution was partial: 4th september 2017
Nature of issue: 3rd and 4th outlet was not working
Multiple follow up calls done with deepam enterprises, authorized service center for siemens in chennai. No response provided by them

Issue reported to siemens call center: 6th november 2017
No follow up call either from siemens on the issue reported
Issue was reported to mr. Johnson in the call center

Rs.8450 was already paid for repairing just the drum on 2nd september.

I am a senior citizen and the lack of availability of washing machine has put me into a very difficult situation causing physical problems and mental frustrations on the lack of response from the customer care on my issue

Looking forward a response

Regards,
Balakrishnan