Simplilearn — misrepresentation in website

Simplilearn — misrepresentation in website

D dharanik1983 Jan 30, 2023 This thread was updated on Jan 30, 2023

When i registered for the course csm by selecting toronto location it showed me 699$. But after that my cc was charged for 935$ which was not acceptable and after which i called up simplilearn and they are saying its in usd but no where it was mentioned as usd in their website. I have raised a refund request for the same which is getting processed. Pfa the screen shots for the same. +1 photos Was this information helpful? No (0) Yes (0)
Simplilearn customer support has been notified about the posted complaint. Verified Support Sep 17, 2020 Simplilearn Customer Care's response Hey Dharani, we use the $ symbol for USD only and unless specified, CAD$ will not be the applicable currency. That said, we respect your concern and hence have approved the refund. The same will be processed as per the timelines shared by our team. Feel free to reach out to us for any further concerns. Sep 23, 2020 Updated by dharanik1983 The refund of 699$ was Approved as per above but today as per the attached they are saying they are not. Am not sure why are they cheating like this. Can some one let me know how to take this legally as i have all the evidences. Because this has cause lot of mental stress and pressure which leads to depression.
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dharanik1983

Am not sure whats the confusion. But still i haven't received my Refund. I have raised complaint to your team by September 8th but as of today i haven't received my full refund. But am simply getting mails from your team as below: Why there is a confusion in processing my full refund.

Customer Delight Team
To:
dharanikumar.[protected]@yahoo.com

Mon, Sep 21 at 6:06 AM

Hi Dharani,

Hope you're doing well.

We're really sorry for the delay, would like to request you to please update us if you're looking forward for full refund or just the amount of $199.

Please do revert to this and do reach out to us for any further queries.

Regards,
Rishabh
Team Simplilearn
ref:_00D28sMrr._5002x8NGpe:ref

Simplilearn Customer Care

from Chennai, Tamil Nadu

Jan 30, 2023

Verified Support

Hi Dharani, we've initiated the refund. Please check your inbox for our email confirming the same and stating the relevant details. Do reach out to us at [protected]@simplilearn.com for any further concerns.