[Resolved] Simplilearn — OTP fraud for free trial and then Debit Card Details taken & Course Fee Charged

[email protected]

from THANE, Maharashtra

Oct 9, 2021

Address:	Simpli Learn Online Fraud
Website:	Simpli Learn Online Fraud

" Data Analyst Master Program ", Dated : 10-Apr-2021

Chaitra M, Senior Learning Consultant for Data Analytics Scientist, from Simpli-Learn had contacted us in April-2021 and told us that you can take free trial by giving debit card details and no fee will be charged. Let me mention very clearly that i have not watched any free/paid lectures from thier website nor logged in with any id/pw, i dont even know when they put all this on my name. ohk, so now the scene came up this way, that now in Sept-end days our bank statement told that some EMI is pending for some loan, which came as a shock as we had not purchased even a single thing on EMI nor we had any other loans from this bank. So we filed a complaint with the bank and the investigating team from the bank told that we had taken a loan (bigger shock) to pay for some classes fee (even bigger shock) named SIMPLI-LEARN through name "New Bazaar Technology". Then the bank told how many EMI we have paid and how many are pending plus the heavy fee which was charged due to EMI bounced/missed (i didn't knew i had a loan, why would i keep balance ready for EMI). Now when we contacted Simpli-Learn they said we had taken admission but not watched even a single online lecture. First Thing, we never wanted to take any admission, it was just the enquiry and free trial stuff (i didn't even take the free trial). Second thing, if i had taken any course by paying such fees like 45 thousand rupees, that too on loan, why would i not watch those lectures ?

This was a total fraud from Simpli-Learn. Now when we have put emails in their complaint department, they are saying cancellation period was 7 days and now can not be refunded, and the solution they are giving is any other alternate course. But boss ? i never wanted to do any course nor do i want any other alternate course. i just want my loan EMI back, close my bank loan and missed EMI. I dont want any extra money in my bank account from you, nor am i saying give me full refund. just close that loan by giving the EMI to the concerned bank. settle whatever is there between you both, and give me back only the amount which was deducted in previous months. Please, we are not a rich family and can not afford such online coarses. Help us to solve this situation, we dont want any alternative coarses or lectures, just give us back our deducted amount and close that bank loan

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Jan 31, 2023

Complaint marked as Resolved

Simplilearn customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2021

Simplilearn Customer Care's response Hi Priyanka, we're looking into it and will soon get in touch with you to address your concerns.

Oct 14, 2021

Updated by [email protected] “ Hi Xxxxxxx,

Thank you for contacting Simplilearn.

I tried calling you but was unable to connect.

I understand your concern regarding the refund of your purchase and I will help you with the same.

We’ve received your request and we’re working to get back to you as quickly as possible. Your concern requires a closer look and a little more time.

I would request you to please give me 48 hours time to get back to you with an update. Thank you for your patience in the meantime.

Feel free to reach out to us if you have any other concerns.

Thank you for choosing Simplilearn.Wishing you a sheer learning experience.

Regards,
Xxxxxx.X
Learner Success Manager “

48 hours ?

It’s been more than 96 hours and still investigating ?

Seems like some murder mystery ?

No phone calls for 6 months, No follow ups or intimations, nothing… and now after complaining about the fraud and all this scenarios, today after 6 months they gave their first ever sympathy CALL = how is your course study going on ?

Punishment of one enquiry… I regret the day I made enquiry in March/April… never ever get in their trap of free trial, nothing is free, no rules explained, no clarifications given, no intimation of free trial starting/ending, no technical discussion about how was the free trial, do you wish to “switch from free to paid version” (forget the permission/authorization) nothing asked, directly some LOAN dumper from don’t know what third party name was that - New Bazaar Technology… and after that Finish, forget the student, the online class people got their money, 7 days refund deadline crossed, now the poor people are trapped… I still don’t understand why will some one ask for refund if they had not authorized for payment ?
And if I had purchased any course which is way above my affordability level, why would I not attend lectures for 6 months ?
And why wasn’t there a daily/weekly/monthly deep technical discussions between teacher and student if you call yourself such professional class people ?

Please accept that you have done Fraud in the name of Free Trial and now trapped us in loan,
It’s so heavy to digest that bank people are chasing us for missed EMI and late fee for a loan that we never intended to take and a class with don’t know what subject they have allotted in front of my name…

Just keep some humanity alive before looting people, at least ask them if they can digest this fraud, please keep some HUMANITY alive and please settle that fraud loan with bank directly.

Verified Support

Jan 31, 2023

Simplilearn Customer Care's response Hi Priyanka, we will not be able to provide a refund since you're not eligible as per our policy. Feel free to reach out to us at [protected]@simplilearn.com for any other concerns.