[Resolved]  Simplilearn — Refund (Simplilearn Sales team give false promises of one month full access and money back guarantee for enrollment)

I was looking for digital marketing course and came across Simplilearn. I got repeated calls from sales team for enrollment but I resist due to short trial period of the course and after the Senior consultant assurance of One month trial period with full money back guarantee (going beyond company legal policy of 7 days ) along with additional access to any course listed in Simplilearn portfolio convinced me to enroll for the course on 31st March 2020 .
After attending live classes and self learning video content I was not satisfied with the course content and drop an email and contacted on phone and whatsapp as well within 14 days to get back my money back. Sales team (including senior consultant who promised me one month guarantee) considered my request and assured me of full refund but they said since all refund is processed at the 10th of next month you will get your money within 2-3 working days i.e latest by 15th of May 2020. I waited till 20th May and but didn't receive my refund. I contacted them and they said due to internal issues we were not able to transfer your refund but for sure by next month i.e by 15th June you will get your refund but its 18th June and I didn't received my refund.
I have all written messages exchanged with the sales team in record from the phone number mentioned in the official email and already submitted to customer care team (Ticket no[protected].I believed Simplilearn a professional online learning platform but its not there is huge gap between Sales and customer care team. Sales team give false promises for enrollment not to fulfill.