[Resolved]  Siti Broadband — cheated by siti

Address: Kolkata, West Bengal

Username - nadeem1_sct
Mobile - [protected]
City - kolkata

I took a new connection on 1st november 2019. At the time of installation i was told by lco that eoc is best connection and much better than cat5e or cat6 and when i enquired about fiber i was told not to install fiber as it won't be required. So i listened and installed eco connection at rs 3500. First full month there was hardly any internet usage.

I started using connection from 3rd of december and since that very day i was facing heavy latency issues and tremendous speed drop. I have connect60 plan so my speed should be 60mbps. But i hardly get 5 - 15 mbps after evening. This is happening everyday.

So i have been complaining since a long time and still problem not solved. Siti technician checked and said latency will be high in eoc but it should be within 10ms. But i get latency o[censored]pto 200ms sometimes. Average ms is always above 30 - 50 ms.

Now lco has said to install fiber as solution. Total cost of fiber connection as informed is rs 6500 and since i already paid rs 3500 for eoc i have to pay the balance of rs 6500 - rs 3500 = rs 3000.

The cost is very high. I have contacted other siti broadband users of other areas. They said fiber installation with onu is free in many places and sometimes between rs 1200 to rs 1500 in some rare areas. So my question is why should i pay so much. Rs 6500 is a lot just for a connection. Kindly help me out. I took new connection not even 2 months back and such problem.

Mailed the issue to indicare on 25th dec and 1st jan but no reply. They dont care. I will have no option but to file a consumer complaint against this. I have being duped.