Siti Cable — lco didn't start my tv channels as the new package rule

Address:

sayan manna, rajabazar, rajabazar main road, MEDINIPUR Town, west bengal, Paschim Medinipur, West Bengal, 721101

As the new rule come, my tv channels stopped showing in feb. I called the lco, they took money from me for the new package.. But its been 3 months they didn't start my package. I called them constantly but either they didn't received my calls or they said that my set top box has a problem. Its really frustrating. I even complained in their office but they never took any actions. I want a clarifying answer. If resolve my issue. Or clearly say me to change to another network.