Siti Cable — recharge amount successful deducted but recharge not shown

I have done online cable tv package recharge through siti cable app. Amount of rs. 318.00 has been deducted from my account but recharge not done. I have called on toll free, no response. Then i called to lco, he said no recharge shown against your vc no. Kindly complain online. Then, i complain online on app and also through email to [protected]@siti. Esselgroup.com. But still no response. Now what will l do, where do i go to complain. No one is even responding. The receipt is uploaded as well.
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