Siti Cable — unethical behaviour & mental harassment

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.sitinetworks.com

Past 1 month, there is no tv cable connection. Everyday when i come home, it showed "200 : contact your cable operator".

I had the number of the local vendor (Mr. Pandeji - [protected]), but never received any response whenever called for complaints. Finally being fed up contacted siti cable customer service for resolution. But it was also of no use. Everytime, i raised concern the customer executive said "ma'am, your raised issue has been resolved & our technician has checked the same". This story was repeated multiple times. I felt so harassed that i stopped calling the customer service and there was even no scope of contacting the local vendor.

History of conversation (Same can be checked on the recorded line with siti cable customer care -
First call with customer care : 23-jul at 11.23 am (7 mins 29 secs)
Second call with customer care : 27-jul at 20.32 pm (10 mins 22 secs)
Third call with customer care : 30-jul at 10.46 am (47 secs)
Fourth call with customer care : 30-jul at 10.48 am (5 mins 21 secs)
Fifth call with customer care : 30-jul at 14.26 pm (No connectivity)
Sixth call with customer care : 30-jul at 14.27 pm (1 min 45 secs)
Seventh call with customer care : 30-jul at 14.33 pm (5 mins 5 secs)
Eighth call with customer care : 5-aug at 20.27 pm (7 mins 55 secs)

Still the customer care executives tried to help me out but no ownership was taken by anyone at siti cable either to check & resolve my problem. I need compensation for the same.

Then two days ago dated 2nd aug, the local vendor boy visited my place and asked for the payment. I firstly asked about so called mr. Pandeyji & his contact details. The boy admitted that now pandeyji is contactable on new number now @ [protected].

Then to my surprise, the local vendor deactivated my cable connection and not at all ready to restore it. When i came to know about it today, it turned me down. I called up the vendor but of no use.

The mental trauma & harassment that has been caused by the local vendor is horrible to even think about it. I clearly state her that strict action should be taken & penalized. I need a compensation for the same.

Such a horrible experience!!