| Address: | New Delhi, Delhi, 110052 | | Website: | www.sitinetworks.com |
This email is in regards for the Siti I'd SITI00268053 and the trouble ticket [protected] which was raised on 29th November, 2016 @ 12.09 Pm.
This is my 3rd complaint since I took your connection on 3rd November, 2016.
My internet was not working since 29th November 12.00 a.m. but as your customer support doesn't works after 12 in the midnight, hence I could not reach them. When contacted next morning your support staff tells that the internet was down in entire Delhi/NCR region last night which is why it was not working. Then I was suggested to switch of the modem and turn it on after 5 minutes which I did but guess what no resolution there, hence as a result I had to call back again.
When discussed with another support staff of yours he raised a complaint regarding the same and one of our guy from the technical team shows up and after diagnosing for an hour he couldn't find any resolution to my problem either. Hence he asks me to wait as the modem needs to be replaced with a new one. I waited for that entire day but no resolution was taken either and internet was still not working.
I contacted again to your support team and they asked me to wait for another day for the modem replacement. When I called again on 30th November in the morning one of your support staff 'Suman' committs that my issue will be resolved 100% by 6.00 pm on that same very day and asked me to wait. I repeat she committed to resolve it 100% by 6.00pm, also mentioned in your recorded line.
As a result I waited till 7.00 pm but no call backs, no followups on my complaints either, hence I had to call back to the support team again on their toll free number for an update. Your support guy again tells me to wait for 24hrs as the modem is out of stock and which is why it couldn't be replaced. This is pathetic. Worst broadband service and worst customer support ever. As a result I won't be using your broadband services in the future anymore and also I will be posting this on the consumer complaints forum to let others how you guys harrass your customers. Disgusting service!!! Was this information helpful? | 
