In September 2016 (odo reading-60, 000 kms), my car skoda rapid broke down for the first time during a travel. We immediately contacted our dealer SGA ŠKODA Coimbatore for clarification. we were asked to drive to the service center ourselves in 20 kmph speed all the way. After diagnosis, we were told one of the fuel injectors has to be replaced which costs 25, 000 INR. We were shocked to see a fuel injector from Škoda wearing off in just 4 years. Although We always had maintained and ensured we use high quality fuel all the time. We proceeded with the replacement and that was injector#4.
In November 2016, our car broke down for the second time during a travel again and we encountered the same issue and we were pretty sure it's again the injector fault. The replacement was processed through Škoda good will category and it was free of cost and that was injector#2.
In September 2017, same issue was encountered during a travel and we were asked to send the car through a flat bed recovery crane(cost Rs.4500 was beared by myself) to the service center And it was diagnosed as injector failure again.
That was injector#1.
In March 2020, same issue was encountered and as usual I sent my car to the service centre in a flat bed recovery crane( cost Rs.4500 was beared by myself) And it was diagnosed as injector failure.That was injector#3.
In October 2021, same issue was encountered and if was again injector failure and it was paid replacement again and that was injector#1.
In December 2021, (odo reading- 1, 10, 000 kms) same issue was encountered and same was replaced under parts warranty and it's injector#3.
Summing up the order of injector failures in span of 50, 000 kms/5 years,
Injector #4
Injector #2
Injector #1
Injector #3
Injector #1
Injector #3.
I have periodically serviced my car Every 15, 000 kms in Škoda authorised service for the past 9 years and 9 months of ownership.I have replaced all the necessary and mandatory parts at regular intervals which are completely available in the service database.
I have spent my hard earned money and time for this issue 6 times without raising the concern to ŠKODA AUTO Volkswagen India Pvt. Ltd. Notably, I have never received the worn out injectors which were diagnosed to be faulty from my car not even once in these 6 incidents from Škoda. I have just received the bill copies and soft copies of the job cards. I seriously doubt whether they have swapped with old used injectors and trying to cheat customers with this repetitive failure.
my car is in service center for past 25 days without the issue being unresolved. they have never told me the root cause for the failure or what type of failure it is whether electrical or mechanical.
Skoda India always tries to save the business not their reputation like other japanese brands.
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