Skoda India — audio system issue

Address:

620018

Pathetic customer service from skodagurudev motors. Skoda gurudev motors always fails to satisfy customers. Since my bluetooth function in car audio system stops working often where it takes 2-3 hours to function back, i left my car for service and they said software has been updated and i won't face any issues. The very next day the problem started and i didn't have time to leave the car for service again, so i kept driving with this issue. And i visited skoda service centre on 11/09/2018 for this issue, they said again software has been updated and delivered at the end of the day. As usual the very next day problem started again, i've sent them four video proofs of this problem. I used to shoot whenever i get this problem. Gurudev motors said those videos has been forwarded to skoda technical department and will get clear resolution within two days, but on 14/08/2018 myself called and inquired about the reply, their reply is pathetic!!! My attender mr. Sathish from gurudev motors trichy asked me what phone i'm using, i said it's iphone 7 therefore he replied that from iphone 6s to iphone x this problem will occur. I'm very shocked to hear this!! Is'nt a damn silly reason? Do you want me to use iphone models lower than 6. Besides this is not the actual reason everyone knows but then still i couldn't understand skoda's logic!!!
As per your logic only upto iphone 5 users can access bluetooth function is it. Even in the last skoda vehicle i had issues which gurudev motors failed to sort out. Now this car is on warranty period and they're not giving me the proper solution but only very stupid reasons. I need clarification for this problem. I'm a skoda user for almost 6 years, this is my second vehicle in skoda. I would never suggest anyone hereafter about skoda.