[Resolved]  Skoda India — CHEATED BY SKODA SERVICE CENTER(MARIKAR ENGINEERING COCHIN)

Address:Ernakulam, Kerala

Dear Skoda, I am an exciting customer of skoda rapid reg no: KL 42 G 9500. the vehicle was having a suspension problem from the beginning of time which is mentioned from the first free checkup and they said it would be fine after a few kilometres of drive. on the first service(20/1/14 invoice number 2776) they said there is a leak in the front shock absorbers and they promised me a replacement under warranty. but they said the shock absorbers was not in stock and did not replace in the next service also telling shortage in stock. we were following up and still there was no luck until 18/5/15. they did not call me and follow..i had to call them up and ask if stock was available.they said to bring the car and on 20/5/15 i gave the car for shock absorber replacement. on 21/5/15 by 4pm they said the car is ready and i picked it up. during the delivery they did not explain the complaints or replacement program.they just told the shock absorbers were replaced and they told to pay for suspension strut mount and its labour which was 2368+1348 respectively.which i payed, in the bill it was mentioned “done at replace sturt mount”(invoice number COCH[protected]. i asked them if they replaced the shock absorbers and they strictly told it was replaced and will not mention in the bill since it is under warranty. i suspected a fraud in their attitude. i asked to see the replaced shock absorbers and they refused to show it to me. after taking the car and driving it, i did not feel any difference and the complaint existed.so i checked for myself at wheel alignment center if the shock absorbers were replaced and i could see the old parts still there.they did not replace it. so i called them up and asked if they really changed the shock absorbers.they still said they replaced it. then i made a complaint in skoda office. they gave me the service manager number (Sajith) but he did not answer my calls. after a while the service advisor(Renjith) called me up and asked me “did u make a complaint in the office”. i told them that i came to know that they have not changed the shock absorbers.so in reply he said that the complaint was not the shock absorbers and it was the steering rack which was making the trouble.so i asked why did u lie me about telling that u changed the shock absorbers and why did u charge me for suspension stud mount i[censored] did not replace the shock absorbers(which is supposed to be replaced only if the shock absorbers is changed). he replied that he was ignorant about not replacing the shock absorbers and told me not to complaint anywhere and told me to bring the car next week so he will replace the steering rack for me. before writing this mail i called the service manager(Sajith) 5 times. he did not answer the call or call back even after he was on call waiting.he was purposefully ignoring me. this is my last attempt for letting skoda know about the bad experience i had for buying a skoda car.since there is a talk about the bad service that we get in marikar motors, i still believed in skoda and they let me down. as i am not getting any positive reply from skoda or marikar, i am going legally on consumer court.this just to notify that i had a very bad experience from skoda and marikar motors and they are still not being in any help..
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Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
May 27, 2015
Skoda India Customer Care's response
Dear Mr. Thomas, we apologize for the inconvenience caused. Your concern has been noted and will have our service representatives connect with you soon. Regards, SKODA India.
Verified Support
Jun 15, 2015
Skoda India Customer Care's response
Dear Mr. Thomas, we have resolved your issue. Hoping it is upto our satisfaction. Kindly contact us for any further help. Regards, SKODA INDIA
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