Skoda India — Delivered car has manufacturing defects

Address:

Jai Skoda, JMD Pacific Square, near 32 Milestone, Part II, Sector 15 Part 2, Sector 15, Gurugram, Haryana 122001

Jai Skoda - Gurgaon delivered the new Skoda Rapid 1L TSI Automatic at 8:30 PM on 21st September. The dealer had eight months old manufactured car, which they did not inspect properly. While driving back home, there was a rattling noise from the glove box and left side rearview mirror. The following day, we went to the showroom and raised our concern regarding this issue. GM of Jai Skoda sent a newly delivered car to the workshop. After 3 test ride inspection, they identified that glove box cover and left side rearview mirror needs to be changed. Initially, the advisor at the service station advised putting a double tape in the glove box of a car worth 14 lakhs delivered a day before. To fix the issue, they removed front dashboard components and still, they were unable to resolve the issue.

As an owner, I wasn't expecting my car to be in the service station within 18 hours of delivery. My question to Skoda is that why before delivery dealer did not appropriately inspect the vehicle? Why was the manufacturing date of the car not shared earlier? Before taking the car delivery, I enquired multiple times that when the car was manufactured. But they didn't answer. After verifying the VIN, I came to know that car was manufactured eight months before. Even during the delivery, I saw some minor scratches on the body and dirt marks inside the vehicle. I raised this issue, and the executive and GM at Jai Skoda assured me that I need not worry, and in case of any problem within the first 15 days, they will replace the car.

After an intensive search, I decided to go for Skoda as Skoda is known for its build quality. I am sad to say that Skoda is not worth considering. At Least not from Jai Skoda. If a product like Rapid, which has its assembly line from last 8-10 years, has defects. What should one expect from newly-launched vehicles like Kushaq and upcoming cars like Slavia? I want Skoda to take the necessary action. We are not going to accept that car that requires maintenance within 18 hours of delivery. Please process a refund or provide a fresh vehicle that is free from any manufacturing defects.