Skoda India — dissatisfied skoda customer due to huge service issues

Address:

Hisar, Haryana, 125005

Dear team,
I would like to share my experiences of skoda fabia which was gifted to me by my mother in 2012 (Apart from some inconvenience due to its service related issues) with you.
• it remained a wonderful experience to have and drive skoda fabia since january 2012 because i purchased due to its robust & toughest designed car of the market at that time. This was purchased from your newly opened showroom diamond automobiles in our city.
• it was our (Skoda consumers) bad luck that diamond automobiles was closed within 2 years time. The nearest service station in haryana was karnal 160 km from hisar as such i was dependent on the services of local market service engineers.
• then one day confident automobiles opened as skoda showroom but did not last long. I had a also a bitter experience of the services offered by them for an accident claim. The confident automobiles also left the dealership and i was again forced to get the services of local market.
• last year i got a call from new skoda dealer blc auto sales hisar, for free service and checking of some software. Anyway this remained a pleasurable issue to have a new skoda showroom in hisar.
• on 11th january evening on route to my village along with my family skoda met with an accident by hitting of a black color bull in front of car after crossing over the roof. Thanks to skoda fabia robust & toughest design that we all were saved. Front side of the car got badly damaged and some part of roof but we did not felt anything inside the car and everybody was safe.
• then next day the car was brought the car to nearest skoda showroom i. E. Blc auto sales hisar (220 km).
• my car was having full insurance with bajaj alliance since 2012. It was a surprise that blc auto sales refused for cashless service in spite of central tie up of bajaj alliance with skoda.
O i pleaded for cashless service which was turned down leaving no other option to except their terms, due to no other nearby showroom except delhi.
O i also requested for replacement of every part which is damaged or is not functioning properly and best service.
• after 20 days the car was handed over to me after accepting full payment of rs. 1, 76, 000/- with an assurance that insurance claim shall be refunded by bajaj alliance in your bank account.
• next day i came to know that
O ac of the car was not working properly and there was a noise of fan after the stoppage of car, there is a dent on the roof of the car was not removed, and the paint done on the car is also not good and matching.
• hence next day i visited the showroom to tell about all these defects.
O blc auto sales service engineer replied that
 they had not done anything with ac because it was ok and now they will do ac service to check this issue.
 for the dent on roof and paint defect shall be removed when car will be given for rubbing after 7 days.
O after 7 days the car was handed over to blc auto sales for rubbing and removal of other defects.in the evening car was returned with these very funny replies
 we have serviced ac (Cleaning of ac pipes and compressor).
 dent on roof is due to jumping of monkey on the roof of the car so cannot be repaired. (Whereas reality is that it was not removed properly).
 paint is the best they could do.
O for all this they have again charged rs. 2000/-.
• after 3-4 days i again visited the showroom and told them that while driving i was not feeling the same sound for which i was habitual since 2012. There was heaviness and high sound.
• but the mechanics after cheking said that it is normal sound so no need to worry.
• i was still not satisfied as i was not feeling the same skoda fabia’s sound.
• after another 2 days when i was coming from a customer visit along with my friend a noise came and ac stopped working. We immediately visited the showroom for this issue as it was same sound coming from fan which was coming when i went to address the issue first day.
O now the mechanic replied without even opening that part or checking that there is some issue with fan and it has to be replaced. It will cost around rs. 11000/-.
O i argued uselessly with him that he is just making assumptions every time but with no concrete solution, where as i was pointing out again and again that there was some issue with the ac compressor or fan of the car. It was blc auto sales mistake that it was not changed or rectified when the car was there for accidental service claim as it could have been easily replaced in full insurance cover.
 finally i consulted some local engineer in asia’s best and biggest auto market hisar who was in volkswagen earlier and it was reviled that
O the fan of the car was damaged in the accident which was never checked by blc auto sales & was still working.
O when the car runs fast ac fan starts rotating but when car slows down ac fan stops because of fan touching to sides.
O also when car stops and fan had to cool the engine it tries to run but stops again and again as it touches to sides.
 today i could not forget the services given by diamond automobiles. I have no problem with my car except the issues highlighted above. It is still the best except ac problem unattended by blc auto sales. I wish i could get good service.

O i had never thought that i would face such pathetic service issues with such a renound and trustworthy car brand in the world.

O i am badly harassed and fed up with the local blc showroom hisar of skoda.

O alas i have approached local asia’s best and biggest auto market hisar and i could have much better accidental repair services, ac & paint etc.

Expecting a prudent response.
Regards
Ravish kant
Hisar, haryana, india
Mob: [protected]; [protected]