[Resolved] Skoda India — Fuel injector
Bangalore South, Karnataka, India
Hi, Our Skoda Rapid Elegance March 2012, 1.6 TDI, recently had an issue of a blinking "Emission and coil" indicator, in between a drive. When it was taken to the Bangalore Tafe access in Hosur road service station, they diagnosed and the issue seems to be with Fuel injection system. The service station has informed us that they have sent a detailed report to the Skoda technical team and the reply is expected by today i.e. May 4th. The initial reason seems to be fuel adulteration, but as all car owners, we fill it from the PSU outlets like Bharat Petroleum, HP etc, so we are wondering about the reliability of a Skoda ignition system to be faulty in two years. The Skoda service guys also informed us the cost of 4 such fuel injectors as Rs.80000/- and since it is outside our warranty, we may have to bear a part of its cost. After a detailed research, we found that there were many vehicles in the same service station with the same problem over the last couple of months, which definitely raises a question on the reliability of a world class automobile manufacturer. This is after a paid service in June 2015, with a thorough checkup done on the car, with all service needs requested by the Service team, for an amount close to Rs.12000. Having said this, we sincerely hope that your technical team will diagnose the issue in detail and let us know the best way forward. From the financial perspective, we believe that Skoda India will bear the maximum cost, for its unreliability in this case, and value your esteemed customers. Karan [protected]
Complaint marked as Resolved Jun 9, 2016
[May 05, 2016] Skoda India customer support has been notified about the posted complaint.
Verified SupportSkoda India Customer Care's response, May 09, 2016
Dear Karan, we apologize for the inconvenience. We have noted your concern and our service representatives will connect with you soon. Regards, SKODA India.
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