[Resolved] Skoda India — Issue with extended warranty

Sudarshan Nandipeta

from Bengaluru, Karnataka

Address:	560100
Website:	www.skoda-auto.co.in

Pathetic customer care ever called. No response for the issue almost a month. 2 times i called to the customer care and they are not ready to raise the complaint number. Executive not ready to transfer the call to the floor manager as well. I always getting the response that they are sending to concerned dept and in 24 hours get a call back but last one month no response.

Issue is i purchased extended warranty for my skoda rapid (Ka01 mm 7040) but it is not updated in service center record. A simple thing but for more than a month i'm behind this.

I am really not sure someone will really look on this because their customer care executives itself so careless. I'm really disappointed to see skoda india having no attention to improve their after sales experience for their customer.
Pretty bad..!!!

Was this information helpful?

No (0)

Yes (0)

Jul 16, 2017

Complaint marked as Resolved

Skoda India customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Skoda India Customer Care's response Dear Sudarshan,

Kindly share your contact details, dealership name and its details. Accordingly we will have our service representatives connect with you.

Regards,
Skoda India