Skoda India — misleading service vinayak skoda

Address:

560016

Hi team,
First of all i'm writing this email to the core of disappointment. This is only with service & pathetic experience.

To let skoda india know that i'm not a beggar for your dealer vinakaya skoda service to treat like one!!!

It was waste of time for me, varsha wasted my time asking to wait till thursday for a positive update but i ended up getting a insulting reply from crm shantha, utter waste of time, vinayak skoda at service pathetic experience.

First off all the service advisor (Its important i respect every new guys job, so i'm not going to mention his name) did not tell me that my abs issue will not be covered under warranty then he mis lead me by charging 5900rs, thats because he has been trained like that but obvious when you have crm like shantha.

An advice to ms. Shantha learn some softskill, because customers are not beggars & ms. Varsha i would appreciate you wasting a customer's time which you requested me not send an email to skoda india.

Here i don't blame the service advisor, i blame the kind of crm ms. Shantha vinayaka has hired to be rude to customers

Now when i'm trying to understand why service advisor did not help me? "ms shantha was very rude in her reply telling i'm sorry we cannot cover it under warranty after fixing my abs, if my bumper paint had come out & when i fixed the painting why would it effect abs, where is bumper & abs??? For this ms. Shantha's reply was may be you have met with a fatal accident, did she expect the customer experience a fatal accident or may even die & thats the reason abs is not covered under warranty", "why wasn't i educated???" in that case starting from now everything issue of my vehicle will not be covered under warranty?? Bcause of the bumper?? Utter non sense talks & time waste. No brain talks from ms. Shantha & varsha. Keep my car 2 days & get the car in return with all dirt & dust. Is this is how you treat customer. Oh i see, first check the customer if he is a privilage customer or not. Basis on that you differentiate if the customer is privilaged or a beggar & that is why ms. Shantha had that odasity to speak to me.

Ms shantha's reply,
"i'm sorry" which means "do whatever you want to do i don't care" is this the kind of attitude of crm??. She & her team here in vinayaka needs to learn not to cheat or misguide the customer.

Ms shantha was very arrogant to me which made me to put my head down & step out of the service centre.
Ms shantha is of the worst ever crm i have ever met, i'm still in a state of shock being at their teams fault she was trying to put the customer at fault end & stating that her team is on right side. The pathetic crm i have ever met. The management really needs some learning & stop mis leading or cheating the customer. It was so disheartening that ms shantha was replying me with hypothetical answers.

!!! Is this the simple clever moto of skoda!!!
If this was not going to resolve then why was time a waste, straight forward the reply should have been "we here in vinayaka skoda like to mislead & cheat the customer, it doesnt matter customer is always at fault & we speak rude & arrogant to customer".

Another simply clever moto of skoda, when ms. Shanta spoke to me was it professional?? Here is the super & professional, note: the below is based on true stroy & incident

Pathetic & funniest part is to pick up my car the driver calls me asks "sir i will come by rickshaw, will you pay me the money" lol... Looking at ms. Shantha's proffesionalism then what else i will expect from a driver... Kudos to skoda india for having such an amazing dealer. 😂😂😂😂😂😂😂😂😂😂😂😂😂

Varsha thanks for wasting my time & ms. Shantha so called crm thanks for your sorry its understood what the skoda all about.

Does skoda india wants to treat their customers like this???

Regards,
Mitra daniel