[Resolved]  Skoda India — No response from the service center

Address:	560024
Website:	Www.consumercomplaints.in

Hi,
I m Rajesh, I have a skoda rapid, Reg no : KA 28 P 0919. Bought on 6 January2016.
My front glass has cracked without anything falling on it. Initially it was an 8" crack which now is about 3' in a period of 2 months.
I have brought my car to Bangalore to get it fixed from Bijapur. First when we enquired at the Skoda showroom at Sadashivnagar, the sales person told me very clearly that I will have to take it to Okalipuram service satation to get it repaired. That is 30 kms from where I stay. I go there and they tell me it is not done here, I will have to go to K R puram. I called the K R Puram service station and they first of all are not ready to even inspect the car, not they are responding properly. They have been saying that they will call back and they are not calling back.
We have to travel on 25 December so I came earlier to get it repaired and this is the kind of Pathetic response that we get from your people.
Had I known that there are such service issues with Skoda, I would not have made a mistake of buying this vehicle when I had other better options. I have cars from Hyundai, we have never faced such issues. They are very prompt with their customers unlike Skoda.
I want a clear answer from you, whether u can help or not. If not please take back your car. We will not require your service anymore. I don't want your car. Either you do it tomorrow or you take it back.
I come from so far to get it repaired and I get no response? While selling the car I used to get ten calls a day and now when there is a problem you are not interested to solve. How do I travel with my family when the car is in such a shape. I don't want to risk their safety?