Skoda India — pms package

Address:

HANUMEGOWDA COMPLEX M B ROAD, Kolar, Karnataka, 563101

I had purchased skoda rapid on 28/02/2018 from tafe access limiteed - hs showroom, bangalore. At the time of delivery they have informed pms package is available and took a payment of rs. 9999/- but even after one year no facility is extended for me and amount is also not returned. The company has cheated me, even after regular follow up issue not resolved. Now company people informed the package can not be given if i want they will refund the amount. If i am not eligible for pms package why company has to hold my money for more than one year. The show room people are not responding for the issue i am forced to go consumer forum.