[Resolved]  Skoda India — rapid ambition diesel mt - complaint on dealer (tafe access)

Address:	560001
Website:	www.tafeaccessskoda.co.in

Hello skoda,

I am writing this email after being tired of contacting the tafe access dealership multiple times on phone and emails. I have serious concerns with defective car delivery, false promises, and errors in rc and insurance copies, etc. The below is the email that i had sent after numerous calls to the dealership.

Russell jude - manager
Deepak - sales lead
Naveen - sales executive
Dealership address: bangalore
53, st. Marks road, bangalore. Pin : 560001, karnataka
[protected]

The below is the email that i had sent on 27 november, 2017. I have sent another email now copying the customer care email address. It is early hours and i couldn't sleep with the kind of service that i received from the dealership.

Hello russel,

After our phone conversation on november 6, 2017, november 24, 2017 and today (November 27, 2017), i am writing all my concerns as you had requested this afternoon. I hope you would correct all of my concerns quickly.

For your reference, the executives involved in selling the car to me are:
The sales executive: mr. Naveen
The sales lead: mr. Deepak

Vehicle registration number: ka 01 mq 7022
Contact number: [protected]

Issue 1) the power windows are not working as they are supposed to:

The power windows did not work at the time of delivery. Mr. Naveen and the technical guy adjusted the windows to open & close at that time and they told the anti-pinch will be adjusted after using for 2-3 days which is not the case till now (Approximately a month now). As per our conversation on november 6, 2017, you had promised to send a technician to my residence within 5 days but no one turned up till now. Please correct the issue asap.

Issue 2) my name was wrongly spelled on rc and insurance copies even after i provided the supporting documents (Pan card, aadhaar, and dl copies) and which i have been following up with naveen and deepak. They said that will be taken care but i am not sure about the seriousness. The insurance person from tata aig told that he will take care for the insurance copy within 24 hours. Please correct the rc part from your end.

The correct name should be: siva sankar p
I am attaching my dl copy once again for your reference.

Issue 3) the pms package starting date is october 15, 2017 while the vehicle registration date was october 27, 2017 and i had taken delivery on october 30, 2017. Though i am not worried much about this issue, please correct it if possible.

Issue 4) there was a promise that a car cover will be given to me within 5 days from the date of delivery. Mr. Naveen told that he will need to complete an approval process and as it was month-end (October 30, 2017), he told he will handover all the required documents at my residence. I did not see him till today and the documents which i received are only invoice copy, car manual, and the pms package (Thru courier).

Issue 5) i also reported to mr. Naveen and mr. Deepak that there is a lag in 1st and reverse gears.

The problem is that i have been asked to explain the issues everytime i call which indicates there is seriousness or attention paid towards the problems reported by me.

As all these issues arised at the time of the delivery, i am expecting a resolution for all these after sales concerns.

If issues arise in future, i will definitely visit the service center instead of the sales team.

Hoping for the quick and best resolution from your end. Thank you in advance.

Regards,
Siva sankar
Mobile: [protected]
Attachments area

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I hope to hear from someone from the company who believes the customer is important for any business.

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