[Resolved]  Skoda India — Service and behaviour issues

Address:

Indore, Madhya Pradesh, 452009

Rajesh tiwari
Mahima constructions
169-170, vip paraspar nagar slice 4 scheme 97
Rajendra nagar indore.
Phone : [protected]
Grievance to :
Skoda india ltd
Dealer : satguru motors
7/4, lasudia mori, near lasudia police station indore mp
Date : 14/02/17
Dear concern
I wish to complain about my skoda rapid (Reg. No. Mp09 ct 5600) that i purchased on 17/02/17 from satguru motors dealer for skoda in indore city
I am complaining because i am not getting solution of my problem from the local dealer service center over that they had started misbehaving & denying to give anything in writing.
From last two months i had raised my complaints verbally at service center regarding bubbling & noise near steering while braking is being denied by the supervisor. Now finally i had given the vehicle to service center to rectify the issue on 30th jan 2017. Since then i have been regularly chasing with the concerns solution. After 14 days vehicle is still with them, i am begging them daily over call & visiting regularly, literally i am now feeling cheated by skoda. Mr saxena (Service head) has now started misbehaving & denying getting this issue resolve and threatening us to bear the repair replacement cost on the first free service itself. To resolve this problem i would like you to raise this with top management that these guys sitting here are ruining brand image of skoda.
When i first learned of this problem, i contacted mr saxena at your service center, and was told that nothing could be done about my problem. I believe that this response is unfair because my car is under warranty & not even done first service itself. I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within next 7 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
Rajesh tiwari