[Resolved] Skoda India — Service centre response was too bad | |||
Dear Sir/ Madam, Good Day, At time of purchase of my car Skoda Rapid bearing Registration number TNO2AX9267, I upgraded my Audio system by paying extra charges at Skoda Authorised Showroom Gurudev Motors Chennai's it the charges collected for changing is reflecting in Gurudev motors accounts system Yesterday I had a battery issue with my car, and when I took it to the service station Gurudev motors Ambattur service in charge advised me to change the battery. My car battery is under warranty period. When I requested them to change my battery under warrenty they declined my request quoting my car is having outside purchased audio system. I tried to explain them that the audio system is fitted at their showroom, but they are not ready to listen. To have a solution I seeked Skoda India support, but till now I have not found solution. Requesting for your kind intervention to find a positive solution. Was this information helpful? | |||
Aug 18, 2017 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Jul 12, 2017 Skoda India Customer Care's response Dear Sanjay, Kindly share your contact details. Accordingly we will have our service representatives connect with you. Regards, Skoda India | |||
 3 Comments | |||
Comments
Dear sir/Madam,
Good Day,
Skoda Motors and Gurudev Motors Ambattur had replaced my battery under warrenty, thanks to all your supports.
With Best Regards,
N. Krishnan
Good Day,
Skoda Motors and Gurudev Motors Ambattur had replaced my battery under warrenty, thanks to all your supports.
With Best Regards,
N. Krishnan
The only comment which has directly replied by customer as problem got solved to my satisfaction level :)
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A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
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Already Mr. Gerald of Gurudev Motors Chennai and Mr. Sujai Sugathan of Skoda India, is aware of this incident. But till now they could not find a solution for my issue.I had left my car at your authorised service centre Gurudev Motors Ambattur on 10th July 2017, still no reply from your end. For no fault of my making me to wait creating mental agony which is unacceptable. Requesting you to kindly do the needful at the earliest.
Vechile Number TN02AX9267 Skoda Rapid
Thanking you,
N.Krishnan
Mobile + 91 [protected]