Skoda India — servicing purpose

Address:

SAP no2125 oil housing colony duliajan, Dibrugarh, Assam, 786602

I have skoda rapid registration no
Ml10b 3655 i booked for 4th serving on august in kolkotta dealer told me sir plz you came to siliguri for serving we have service camp on 6th to 8th august, i go to siliguri from my home town dibrugarh almost 1100k. M when i reachbthe service camp workshop manager told me that we didn't took your servicing materials means diesel filter air filter etc, i told him that i have already booking for servicing and yours service menager told me sir plz you arriverd on 6th of august on siliguri for serving, then workshop manager told me that sir our nxt service camp in guwahati on 14 th of august plz you accompany us i told him okk its happened i back to my hone town dibrugarh till today i make a call to dealer global kolkitta they told me sir we try to go next week till today they didn't came to guwahati
Sir you suggest me what could i do now if my vehicle ia break down on the road for the further servicing who will be responsible for that you all are employee for the company but this is my dream car if anything could be hapoen or breakdown on road who take responsible for that this 2019 is almost finished new year will came aftet four days, what is the solution for me i go to siliguri almost 2200km up an down almost 10, 000 rs fuel 1day stay in hotel 3, 000 who will be pay
Its you dealer fault skoda is very good and responsibility company in world wide how could you give the dealer or irreslonsible person job to your company
Plz suggest me as soon as possible what could i do further i go to the court
My contact no [protected]/[protected]