Skoda India — Skoda rapid accidental repair

Address:

pune

Dear Sir, Madam
I am pasting a mail which I’ve written to skoda India below it has all the details of issue I’ve been facing from past 3 years please help

Dear Sir, Madam,
I am writing to complaint about the inadequate and unsatisfactory service I received from 3 of your service centers.

I met with an accident on 14 October 2018 midnight, on 15th October morning around 10AM I did all the formalities of insurance and got the vehicle to workshop from RSA around 11:00PM, the accident was major vehicle got damaged from left side quarter panel, front whole suspension, real axel was hanging, rear suspension, front headlights, bumper, windshield, condenser, airbags deployed etc, but thankyou skoda for the best in class safety I was perfectly good didn’t even get a jerk or any injury, service head muzammil from sagar auto tech skoda dealer visited the accident site and told me that this car can’t be repaired, it’s a total loss, I asked them to give this to me in writing as i could ask the insurance company to give me the total loss settlement, but he refused to give in writing I even spoke to the owner of sagar auto tech he said we can’t give this in written as insurance Company can see the condition and they will decide, insurance company decided to repair the car after a month or 2, even when I requested them to total loss it as the workshop had told me that car can’t be repaired, insurance company wanted the workshop to give in writing they didn’t, I asked skoda India to give in writing but they said it will be repaired as per skoda authenticity all parts can be changed and it can be repaired as it was before the accident, it took me a month to request for total loss as it was in my head after the workshop told me verbally that it can’t be repaired properly, and I had seen the service of sagarautotech skoda the unprofessional staff and mechanics there, I tried to get it total loss but they denied and asked to get it repaired or they’ll close the file, what other option I was left with, in February 2019 my car which was parked at open road in front of sagarautotech skoda went inside the workshop almost after 3.5months, body shop manager Nafey khan started processing the formalities and asked me to pay 3-4 lakhs advance as it’s a big claim, i said i want a cashless settlement according to them they didn’t have a tie up with united India insurance, I requested united India insurance to give a cashless claim they accepted and provided me a mail, still body shop manager asked me to pay some amount 2 lakhs atleast if I want the car to be repaired fast as he said there are disputes going on between dealership and skoda, I asked them I can get it repaired at other skoda dealership, they said you’ll have to pay 25-30k for Parking the car at their workshop it’s a loss get it repaired from here only and started dismantling the car within a week told me the estimate around 12 lakhs and insurance will pay 90% of it, it was 0 dep insurance, every single day I used to visit the workshop and the speed of work was too slow first 2 months they just kept dismantling the car, they used to order parts in parts by telling me the company doesn’t supply parts on time, it took more than a year to repair the car by February 2020 car was repaired with unprofessional people and workshop which didn’t have a proper setup they used to work with a single tube light in a paint booth so what can I expect what quality of work anyone can get just a car with all new suspension new 2nd copy DuPont paint quality, i was fine atleast I got my car back I could notice major defect in paint as I am into detailing profession, I couldn’t find major issue with suspension but after test driving there was major juddering and vibration while braking, and car pulls to left side even when the tires are new, suspension is new, kept on complaining but there was no solution for it and finally the dealership got closed, started noticing paint defects like overspray of paint, pin holes, paint getting off from edges, stone chips and rusting few days later coolant warning light occurred I called muzammil got the car checked he said take it to indore workshop sent the car to satguru motors indore got the vehicle checked there, told them the history and they diagnosed the car and said there are few parts which needs to be replaced, brake discs brake pads, rear bearing, some suspension parts, and the coolant wall as there was leakage, and assured that the issues I am facing with the car will be resolved as the car is repaired good there is no issue, just the paint in not done properly and he said the defects which we can see can be repaired but it will cost you and from his side he got the vehicle polished and said you can complain to Skoda that workshop everyone know how they work, I got the parts he told changed costed me around 18-19k, went in a test drive I could still feel the vibration and juddering and the new noise started coming from the rear side while apply brakes he said you take the car to bhopal as indore to bhopal road is good for testing the vehicle and if still I feel anything I can visit anytime, I paid the bill and left for bhopal, braking got better as the discs and pads were new, rear humming noise was not there, coolant issue was resolved, car pulling towards left was there, kept on complaining again went to satguru motors indore got the vehicle checked about the braking issue and car pulling towards left, they diagnosed and said they can find some uneven dent or fitting of the engine mounting or gear mounting under the battery, and said it will take time to diagnose this and braking issue and car pulling left can be related to this, I went to bhopal workshop got it checked on video call with satguru motors they asked to change the mounting I got it changed, still there was no change the problem was still there, kept on complaining and waiting for the new dealership to open in bhopal as travelling is not easy, but here the new dealership also took a lot of time to open, went for a routine alignment balancing check at a random tyre shop, the alignment guy was noticing the car and asked me have you ever met with an accident with this car I was like yes, he said the doom is out by 14 points I didn’t know what is it, he checked the rear gap and fitting of axel he noticed and told me that the car is pulling towards left is because of this and even the braking vibration and juddering too can be because of this get it checked, I made a call on skodaindia customer care and complaint about it, Mrs Shabana is looking into the case, asked me to report the car at indore workshop i visited and showed them all paint defects, front doom, rear axle, rusting, they said they will look into the matter as the work is done by sagar skoda which is closed, spoke to Mrs Shabana and for my convenience she asked me to wait few weeks as skoda bhopal dealership was setting up and it was better for me to wait, finally on 6th of august the dealership got inaugurated few days later I visited the workshop showed them the issues and even they asked me to give them 2, 3 days time as they need to discuss the matter with area manager and dealership owner, finally got the appointment on Friday 13/08/2021, visited there and asked the receptionist to get the vehicle in as there was a appointment.

Mrs Neelima and Mrs Sapna met both they told me we have spoken to the area manager and to the dealership owner, area manager has said that it’s a old case now customer has to get it repaired on his own cost, dealership owner said we have not opened this dealership to clean the dirty matter of old dealership owned by Tehseen khan, and advised me to get it repaired from the sagar auto tech which is still running without skoda dealership but they are repairing skoda cars,

How unprofessional skoda can be, I am requesting you out of respect as i still believe in skoda it can do better, I understand the dealership was not good or whatever the dispute was but why should i suffer, firstly I waited for more than a year to get my car back and another year to get it checked now a year more you want me to suffer, when there was a major issue with the car why skoda didn’t give it in a writing that it can’t be repaired and gone ahead with the repairs just for money?, why satguru motors indore changed the parts and cost me 18-19k by assuring me the issue will be resolved just for money?, braking vibration, juddering, brake lining noise, rear drum humming noise, paint defects, rusting, a noise coming from rear side body, front doom, rear axle, rear under body rusting near axle this all I want to be changed and repaired with all original methods done by company at company’s cost, it’s your fault your authorised dealership fault, skoda should pay all the expenses and if there is another issue after dismantling related to the accident repairs even those will be covered by skoda, as Mr Rizwan, Mr Ashraf, Mr Usman these 3 technicians are currently working in Jagdish skoda new dealership in bhopal, they only have repaired my car at sagar autotech bhopal, they know the history they also know and accept what type of work was done there and by them only and I finally don’t have any choices that I will get it repaired from bhopal or indore I can get it repaired at any dealership which skoda recommends as this new dealership is out of parts too, yesterday itself I got my car serviced (13/8/21) rear wheel bearing has to be changed in warranty but they didn’t have it in stock, brake lining they didn’t have in stock, in Service they don’t even check gear oil, brake oil, they don’t have lubricant for gates which is included in service, belt buckle not available, hope gets better as the dealership is new parts are on the way according to them.

I am expecting from skoda India that my car should be repaired prefectly without and makeshifter, and if it can’t be repaired provide me a new car, as I could only drive and take pleasure of my Skoda for a year.

Requesting you to take the case on priority.