Skoda India — skoda rapid ambition complaint about car tyres and negligent behaviour

31/05/2019 : car purchased from mahavir auto diagnostics pvt. Ltd. From nellore show room
Car model : skoda rapid ambition
Regn. No. : ap39 bg 7498
Financer name : hdfc bank ltd.
Insurance company : liberty videocon general insurance company ld
Insurance validity : 30/05/2020.
Policy ref. No. : 201150010119700141800000.
Type of cover : package (Comprehensive) policy
Add on covers : 1. Depreciation cover 2. Consumable cover
3. Passenger asst. Cover 4. Key loss cover.
09/08/2019: complaint
In hyderabad journey of our family with kids one tyre given problem (Air bubble). We further continued our trip with patch work to the tyre. After the trip we approached local mrf showroom with the guidance of skoda show room. But local mrf dealer refused to take back the tyre because of patch to the tyre at the time of hyderabad trip.
11/12/2019:
1st servicing done at vijayawada showroom for kms – 16, 520. We asked and taken a letter about tyre complaint from skoda showroom to mrf tyres.
05/02/2020:
Car accident happened nearby tirupati to renigunta bypass road. At the time of accident we were five members in that.
Damages are:
1. 2 tyres (Front and back) along with disk in left side
2. Left side foot rest (Portion).
3. Left side back light.
Action taken on the spot:
 informed to the showroom and liberty insurance on the spot
 with to towing assistance arranged by liberty insurance car is taken away from accident spot to local garage at tirupati.
 on the same day we applied for claim from the local garage at tirupati. Claim no. 500101201119110514901.
 up to february 19th i didn’t received any response.
 again i have given complaint to vijayawada showroom over phone asking the reason for delay and irresponsible behavior of insurance company. Though also i didn’t get any reply from them up to 25th february.
 25/02/2020: at last we decided to handover the (Vehicle) car to vijayawada showroom from tirupati garage through towing assistance and amount paid by me only.
 so far i didn’t receive any response either from skoda showroom or from liberty insurance regarding the car accident issue and claim also.

If the situation is like this, what can i do in such a case.
Please respond to this at the earliest.