Skoda India — skoda rapid diesel

Address:

NO 30 7TH CROSS LAVELLE ROAD, BANGALORE 560001, 560001

To
The managing director
Skoda auto india
Plot no a -1/1 shendra
Five star industrial area, midc
Tq & dist. Aurangabad 431201
Maharashtra

Dear sir
Pathetic servicing support for repair of my skoda rapid ka 01 mj 4828 chassis no tmbblgna3cg026288
I was on holiday in madikeri, coorg and on 1st october 2019 when driving onto the highway returning to bangalore the clutch pedal gave way.
I was shocked as this has never happened and not expected from a vehicle such as the skoda
I immediately contacted the insurance company royal sundaram who organized roadside assistance very efficiently and the vehicle was towed to sagar autotech pvt ltd mysuru the nearest skoda dealer who i was told could do the repair immediately and i could proceed to bangalore
I met mr manjunath the service head at sagar autotech on 2nd october 2019 who put me on to the vehicle advisor mr wasim and he did an evaluation of the repairs and recorded that the main cylinder, sleeve cylinder needed to be changed and would be done at the earliest. They checked their inventory and found that they had the main cylinder and had to order the sleeve cylinder.
I had requested for a spare car to be provided but this was refused
After a few days i found that nothing was being done and contacted by mail your customer care head and was put onto mr manjunath regional head south. He promised me that the parts would be organized and that my car would be delivered on 7th october 2019.
When i checked on 7th october 2019 at sagar autotech mysore they informed me that they were now going to order the parts and after receiving the same would require 2-3 days to repair and hand over my vehicle back to me
It is now 11 days and my vehicle is still not repaired and there is no sign of anybody being serious to order and get the parts so that the vehicle can be handed over to me. There seems to be a very careless attitude in doing any service and i fear with my car lying with sagar autotech pvt ltd mysore whether it is done with some mischievous intent and create a major situation to make money
I am thoroughly disgusted with the attitude and poor servicing of my vehicle.
You will also have to reimburse me the amount of rs 14, 000/- spent on hiring vehicles during this period and please ensure this is done and whatever expenses are incurred till the car is delivered
Please ensure that no other customer has to undergo this unnecessary harassment and please ensure that parts are maintained in the service centres
I am therefore requesting you to kindly treat the matter as serious and ensure that my vehicle is properly repaired and returned to me in good condition