[Resolved]  Skoda India — skoda rapid - tdi diesel automatic - fuel pump defect

Address:

Pune, Maharashtra, 411006

Madhuri dandekar
Attachments12:25 am (1 minute ago)

To dattatray, nirakar. Pal, servicemgr. Bnr, madhuri, servicehead. Nr
Dear mr dattatray
Thank you very much for the mail.
I would like to summarise certain facts about my vehicle mh 12 rr 1345.
1) my car, while driving on the road, and waiting at the signal, suddenly stopped and engine seized on 20th nov. - late evening around 20.30 on vishrantwadi-airport road.
2). After many failed efforts to contact customer care/ road side assistance, i could contact mr nirakar pal from shivajinagar (Pune) service station, where i had my car serviced about 2 months back. I also explained him that while starting the vehicle, the firing was different and while idling on the way, the engine was giving jerks / was giving different noise and eventually it stopped.
3) mr nirakar arranged for road side assistance and custody at 9.30 p. M. (File no. 538948) and the vehicle was to be taken to the nearest service station i. E. Shivajinagar pune.
4) surprisingly i received a mail on 21st nov 17 confirming my booking for service at baner service station - which is a lie - since it was not a service booking and without any information why the vehicle was sent directly to baner and not at shivajinagar - till date i have no explanation for the same.
5) i tried to speak to mr. Mahendra from the dealer - our sales person - explained him the situation and asked to find out the facts. He promised and next day simply said that
Someone from baner service station would contact.
5) on 22nd i received your mail - which says that the cr system needs replacement and the reason is fuel adulteration and the cost estimate is rs. 211745.00.. Which is un imaginable - and would not be covered in warranty as its not a manufacturing defect.
6) i visited your workshop on 27th nov and discussed and tried to understand the analysis - which was confirmed that there is no fuel testing done and the conclusion is only on visual basis - fuel in a bottle.
7) i also asked about the warranty of the fuel pump - the so called rusted valve is a part of it - which was confirmed as 2 years by the sub-supplier.
8) i tried to find out about any other reason for the complaint of jerks in engine - as above and the common reason is lack of / in sufficient oil in the engine - and asked what is the guarantee that the oil was changed / replaced / correctly during servicing and the answer was not clear and i was told that unless the pump / valve is replaced, no further investigation can be done.
9) since i said that i would rather return the car and need my money back, and not pay a single rupee - as the vehicle has done around 19000 km only in 10 months and has to be covered under warranty fully.
10) after that we received your above referred mail on 28th nov reducing the amount to 17508/- (I really do not know how you arrived at this amount and why should i pay at all)
11) on research we found many such / similar complaints (Some samples of which as enclosed for your info.) during 2017 as well as before.
12.) it is therefore, established that the fuel system fault and failure is a known defect to the company and therefore on receiving complaint like this the same modus operandi is used - refuse warranty claim on the ground of fuel contamination - give huge estimate - reduce as special discount or goodwill and make the customer pay around 30000 /-
13) not to do anything to the vehicle and delay to such an extent that the customer loses patience and agrees to pay.
14) it is very clear that i was sold a defective vehicle and now the company service is refusing to accept and correct the defect and instead trying to refuse the warranty.

I therefore request to discuss / escalate the matter to your higher authority and replace the part under warranty.
I also want to put my claim for the replacement of vehicle as the defect is / was known to the company.

It is more than 3 weeks already and my request is a quick response and action on the same.

Thx and regards