[Resolved]  Skoda India — Skoda Rapid - TDI - Fuel injector failure (one more)

Address:Mumbai City, Maharashtra, 400053

SKODA does it again.
All 4 Fuel injectors damaged within 75000 kms.
Upon questioning SKODA, they state, it is because of servicing not effected with authorised SKODA dearlers. It is a sheer blackmail from SKODA to service with their service centres, who charge a huge hefty sum, whereas, reputed garages / auto service centres do it for 50% less amount.

Then, they claim, 50% discount is offered, towards goodwill.
It is a big big scam in India, wherein, the faulty engines and injectors are attached, as, the consumer societies in India are not strong enough to question these big companies.

Attached herewith are messages correponded

From: Kishore Bilaney [mailto:[protected]@jmbaxi.com]
Sent: 03 December 2016 12:10
To: 'SKIN R: Aurangabad, Skoda India Customer Care' ; 'sudhir.[protected]@skoda-auto.co.in' ; 'nimish.[protected]@skoda-auto.co.in'
Cc: 'ccare.[protected]@autobahn.co.in' ; 'servmgr.[protected]@autobahn.co.in'
Subject: Acknowledgement Mail Mr. Bilaney MH02CH-8070 Reference No DIR 152608

Dear Mr. Sudhir Rao,

Did receive a call from SKODA CRM.

- Ms. Amruta was kind to offer 50% discount on the fuel injectors. Same was offered by Mr. Hoosein on 1/12/2016.
- As per SKODA contention, because, the vehicle was not serviced (3rd service) in Authorised service centre of SKODA, is the possible cause of all 4 fuel injectors getting damaged.
- She stated, that, it is recommended, that, all services are done at SKODA service centres.
- Upon being questioned, if, the fuel injectors got damaged, even after, the 3rd service was rendered at SKODA, what would have been the status of our complain. She claimed, it would have been the same.
- It is implied, whether, the service is undertaken at SKODA or non SKODA, fuel injectors replacement would have the same decision, as, it is now.
- Hence, she claims, that’s the last decision, SKODA can take.
- We have requested the vehicle to remain with SKODA service centre.
- We shall either take further necessary action (legally, if need be) with all the forums or let go of the vehicle, as, the loss would be only 1.75 Lac rupees (without payment of Rs. 1.25 Lacs for repairs and servicing) – taking into account, the resale value being around Rs. 3 Lacs.
- We do hope, that, SKODA offers a good hear to the customers and accept, that, faulty engines / fuel injectors have been reported across India and outside and by acting responsibly for complete replacement without costs, they could only win, more customers and not lose the present ones.

Attached a few threads comparing, with a search for “SKODA FUEL INJECTOR” vis-à-vis other models.

1) Maruti
https://www.google.co.in/search?espv=2&q=maruti+fuel+injector&oq=maruti+fuel+injector&gs_l=serp.3....

2) SKODA
https://www.google.co.in/search?espv=2&q=skoda+fuel+injector+&oq=skoda+fuel+injector+&gs_l=serp.3..0j0i22i30k1l9.145275.149967.0.150403.39.23.0.0.0.0....

3) Toyota
https://www.google.co.in/search?espv=2&q=toyota+fuel+injector&oq=toyota+fuel+injector&gs_l=serp.3...29383.35553.0.35926.40.18.0.0.0.0.148.172.1j1.2.0.....

4) Hyundai
https://www.google.co.in/search?espv=2&btnG=Search&q=Hyundai+fuel+injector

It is apparent, that, the SKODA threads – have plenty of complains for the fuel injectors – right from day 1 of purchase also.
We have chosen SKODA over other tried and tested models in the Indian car space.
We do hope, that, the said sentiment is honoured by SKODA and uplifted for future.

Regards

Kishore
[protected]

Dear Mr. Akhlaq,

From today, we shall be informing your goodselves, on a daily basis, around 11 am, about the status of our complain with SKODA Super management.

1st Day : No call from either SKODA or Authobahn management / status quo maintained.

FYI : We have received the Invoice for repairs and service at Rs. 65, 000 from authobahn, which is exclusive of the 4 Fuel injectors to be replaced. (WOW all 4 fuel injectors damaged in 4.5 years / 75000 kms, in a city, like Mumbai)

In the unfolding of events, Mr. Hoosein and Autobahn Jogeshwari, are now willing to release the vehicle immediately (without replacement of fuel injectors), which was not been released since last 18 days, stating, that, the vehicle engine might get further damaged and it is dangerous to run the vehicle in such condition.
Today, they, feel otherwise.

Regards
Kishore
[protected]
===================

Dear Mr. Akhlaq,

The idea of putting mail to the senior most management in SKODA, is, to find a perfect solution at the earliest.
If, we had to speak to so many personnel, we could have done so, in the last 17 days, the vehicle is parked at Autobahn.
It is disheartening, to note, that, even, after advising, that, none of SKODA senior management was willing to discuss till yesterday,
Your goodselves, are advising us to talk to their CRM’s.
They have put forward their solution, which is, unacceptable, due, to, reasons mentioned below.

In the last 2 services and 1 repair undertaken, Autobahn have not checked the Fuel injectors, although, there has been an SKODA advisory, for checking the fuel injectors for all TD engine vehicles.

We have paid the following amounts towards Servicing of the vehicle :-
04/2/2014 : Rs. 25, 374 (Out of which, Rs. 9750 is towards Labour)
21/1/2015 : Rs. 11, 017

We hope, to receive your earliest solution.

Regards
Kishore
[protected]

From: SKIN R: Aurangabad, Skoda India Customer Care [mailto:[protected]@skoda-auto.co.in]
Sent: 02 December 2016 20:46
To: [protected]@jmbaxi.com
Cc: ccare.[protected]@autobahn.co.in; servmgr.[protected]@autobahn.co.in
Subject: Acknowledgement Mail Mr. Bilaney MH02CH-8070 Reference No DIR 152608

Dear Mr. Bilaney,

At the outset we understand your concern and regret for the inconvenience caused to you.

We have taken up your concern for further resolution at the earliest.

Please feel free to speak with below person for any assistance required in the matter.

Regional Customer Relationship Manager of Skoda Auto India, Ms. Amrita Chauhan on[protected]From 9 AM to 5 PM).

CRM of Autobahn Auto Mr Samket on [protected].

Hope for your understanding on the same and assuring our best services at all times.

Regards,
Akhlaq K
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: [protected]@jmbaxi.com [mailto:[protected]@jmbaxi.com]
Sent: Friday, December 02, 2016 8:32 PM
To: SKIN R: Aurangabad, Skoda India Customer Care
Subject: RE: Acknowledgement Mail Mr. Bilaney, MH02N-8070

Hi

Refer telecom.

Attached herewith

Sent from my Windows 10 phone

From: SKIN R: Aurangabad, Skoda India Customer Care
Sent: 02 December 2016 17:57
To: Kishore Bilaney
Subject: Acknowledgement Mail Mr. Bilaney, MH02N-8070

Dear Mr. Bilaney,

Greetings from Skoda Auto!!! Acknowledgement

We are in receipt of your below mail and had noted the contents. In order to address the concern effectively, Request you to kindly share with us your vehicle Chassis number(VIN). Please be rest assured that the concern will be addressed at your entire satisfaction as per Skoda Auto norms.

Hope your understanding on the same and assuring our best services at all times.

Regards,
Akhlaq K
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Kishore Bilaney [mailto:[protected]@jmbaxi.com]
Sent: Friday, December 02, 2016 5:25 PM
To: Rao, Sudhir (Skoda Auto India)
Cc: SKIN R: Aurangabad, Skoda India Customer Care; Sharma, Nimish (Skoda Auto India)
Subject: SKODA Rapid issues with Fuel Injectors.

Dear Mr. Sudhir Rao,

Re : Vehicle No. MH 02 N 8070 – 2012 model
Servicing at Autobahn, Jogeshwari (WEST), Mumbai

W.r.t to the said vehicle, we are putting forward the case to your goodselves, inorder, get a good decision.
- On 15/11/2016, we offered the said vehicle for servicing at the subject service centre. Informed them of engine tuning and some noise.
- On 17/11/2016, Mr. Hoosein informs of 2 Fuel Injectors being damaged and offered a quotation of Rs. 1.5 Lac as repair costs.
- We requested them, to recheck and advise.
- On 18/11/2016, they advised, that, as per their readings, all 4 fuel injectors are damaged.
- On 19/11/2016, they advised, that, new readings are being taken with replacement of fuel injectors to check, if all 4 need to be replaced.
- For full week, no news
- On 25/11/2016, they advised, that, all 4 fuel injectors need to be replaced and they shall get discount.
- On 28/11/2016, they state, that, as, the vehicle is out of warranty, nothing can be done for the replacement and total cost has to be paid.
- On 28/11/2016, they advise, that, from their side, they are trying for a discount. It can be anywhere from 50% to 70%.
- For full week, no news – although, tried to check, who was the senior at the service centre, but, nobody came forward
- On 1/12/2016, upon our voice being increased, Mr. Sankit comes on line to narrate the full story again. Promised to help immediately.
- On 2/12/2016, they are offering a discount of 50%.
- Total cost of repairs and maintenance, for a 4 year old vehicle is Rs. 1, 00, 000.

- Our contention,
 How can all 4 fuel injectors be damaged.
 Have checked. It seems, that, TD engines of SKODA, Volkswagen have an issue. Many new vehicles have also been affected. IT is a very known, fact, that, the fuel injector issues are coming up.
 For same, SKODA has put forward a service advisory to all dealers, inorder, to tweak some software.
 The said fuel injector issue is prevalent, not only in, India, but, in other parts of the world also.
 In many cases, the fuel injectors are being replaced by vehicle manufacturers – on company costs, as, it is a defect in the vehicle.
 Why 50% is being offered as a discount. Is the balance 50% - not the onus of the company, as, fuel injectors donot get damaged easily.
 Why are Authobahn peronnel not willing to hand over the vehicle for usage and no senior willing to talk to customers.

The reputation of SKODA for repairs and maintenance has been an issue.

We do hope, that, a good view of the situation is taken by your goodselves and fuel injectors are replaced, without any costs, as, it has been a issue with TD engines.
For your information, there are other wear and tear costs to the tune of Rs. 50000, which, we are not disputing.

With a amount of Rs. 50000 being spent on the fuel injectors after 4 years, shall always move customers toward other brands with a big complain in their minds.
Replacement of the fuel injectors is a common issue in the said vehicles and SKODA have to replace immediately, inorder, the customers have continuous faith in the brand.

Awaiting your immediate and favourable reply.

PS : Till date, not a single senior personnel from Autobahn have had the courtesy to discuss with customers, for, a vehicle being parked in their service centre since last 17 days. Feel, the dealers have dwarfed the repute of SKODA.

Regards
Kishore Bilaney
[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 6, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2016
Skoda India Customer Care's response
Dear Kishore,

We apologize for the inconvenience. We have noted your concern and our service representatives will connect with you soon.

Regards,
Skoda India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Skoda India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1236
    Pending
    0
    Resolved
    732
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
    View all Skoda India contact information